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EDF Contact Number – 0843 515 9436

EDF Energy Contact Number

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We all have to contact our energy supplier these days. Be it reading the meter, changing tariff or simply trying to make sense your latest bill. However, you will be pleased to know that making contact with EDF Energy could not be simpler. As well as making it easy to be in touch, there are now a variety of ways for you to contact us with your concern or request for information.

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EDF Energy Contact Number – 0843 515 9436

Contacting EDF Energy

We all have to contact our energy supplier these days. Be it reading the meter, changing tariff or simply trying to make sense your latest bill. However, you will be pleased to know that making contact with EDF Energy could not be simpler. As well as making it easy to be in touch, there are now a variety of ways for you to contact us with your concern or request for information.

About EDF Energy
At EDF Energy, we supply over 6 million residential and business accounts with electricity or gas making us one of the largest energy companies in the UK. We employ over 15,000 people across the UK and produce around one-fifth (20%) of the nation’s electricity; this makes us the UK’s largest supplier by volume. This is something we are very proud of and we want to maintain our position by providing you with the best possible customer service.
EDF Energy has two separate business activities. We generate electricity and also provide customer supply. The first part of the business is self-evident, operating the power stations to produce the electricity for consumers to use. As part of electricity generation arm, we have new nuclear building projects at Hinkley Point C and Sizewell C. This is allowing us to invest in the future of nuclear energy, enabling the country to diversify its future energy mix so that it is not totally dependent on one source of fuel.
The second half of the business involves buying gas and electricity from the wholesale market to sell onto our customers. EDF Energy doesn’t actually produce gas; instead, we buy it from the wholesale market to supply to our customers.

Switching Your Energy Supplier
These days, switching your energy supplier could not be easier. Financial advisers encourage people do it regularly. Be assured that we will do all the hard work for you. All you have to do is provide your personal details and a meter reading and we will do the rest. You do not even have to let your current supplier know that you are changing to EDF Energy as we can do that for you.

Although we make it easy, some people see changing energy supplier is a big decision and they may find it difficult. To reassure you, we provide a cooling off period so that, even if you have agreed a contract with us, you still have 14 days to change your mind, cancel your new contract with us and stay with your current supplier. As a result, you have nothing to lose by accepting a quote and, often, everything to gain by switching.

Contacting EDF Energy
Energy supply is a vital resource in this day and age and there are a huge number of reasons for people to want to contact EDF Energy. Some of the many reasons are: emergencies (gas leaks, power cuts and other dangerous occurrences), problems with bills, and, commonly these days, people looking to move from one company to another. This last reason may simply because of a house move but, more and more recently, consumers are looking to change supplier to find a cheaper tariff.

You can now contact us via the company website (www.edfenergy.com/) by telephone, post, social media or email, whichever suits you best. It is easy and all our staff are trained to make sure that you are given the highest priority as a valued customer.

Customer Service is our highest priority and we want to help you because, in a competitive environment, it is important to make the customer feel valued.

We are always keen to talk so please use the Contact Number if you want an issue resolved by a human being on the other end of the telephone. You will find our Contact Number listed on the website and in the information later in this article and we are open to talk to you Monday to Friday, 8am-8pm and 8am-2pm on Saturdays. Our helpline is there to ensure that matters are resolved as speedily as possible because your time is valuable and your concern is our concern!

On the other hand, you may have a simple query that can be resolved promptly and efficiently by use of an email. An online alternative to e-mail is Live Chat which allows you to deal with an advisor by sending written messages to which you will receive immediate replies. Many people find this a reassuring way of solving problems because they know that they will receive an instant reply and not have to wait days to resolve an issue. Online help is available Monday to Friday 8am to 8pm, if you want to get in touch, and one of our team will help you with your query.

If the internet is not your thing and you want to write to use, we would be happy to respond to your letter. Our contact address is:

SME Customer Services
EDF Energy
Freepost RRYZ-BGYG-JCXR
334 Outland Road
Plymouth
PL3 5TU

If you are someone who is at ease with technology, then EDF energy is the place to be. You can manage your account online, download and pay your bills securely and manage your meter readings all with the click of a mouse. If you are keen to help the environment, there is no need to have hard copies at all – you can sign up for paperless billing. It can all be done through the My Account section of the website. You also now monitor your situation on the go using your mobile phone or device to contact EDF. It has never been simpler and there have never been so many ways to stay in touch with your energy supplier.
Social Media
EDF Energy also has a high profile on social media these days and you can tweet us @edfenergycs or find us on Facebook. You can also like us on Facebook while you are sending a message. Using any of these methods, we will be happy to answer all your energy questions. You can also keep up to date with our animated friend, Zingy; his adventures can be seen online via YouTube and Facebook.

We have new nuclear building projects at Hinkley Point C and Sizewell C so that we can invest in the future of nuclear energy to diversify the country’s future energy mix. This project will also provide a huge number of employment opportunities in the local area and throughout Britain. You can find out what is new with this project by following it on Twitter and you can get lots of interesting facts about nuclear energy in the process.

You can also use our online help to stay up to date with the latest energy news and market trends that affect your business. There is a selection of blogs from energy industry experts and you join the energy conversation on social media through our LinkedIn page.

Business Customers
If you are in business and want an energy quote, there are three possible points of contact. Initially, you can get a quote online by answering a few simple questions. Alternatively, to get advice and find the best tariff for your firm, simply ring us on our Contact Phone Number. It helps to speed up matters if you have your usual energy consumption statistics at hand for that call. You can also request a call back from our helpline to discuss a business quote with one of our trained expert advisors.
If you are a large business, then EDF are the specialists for you. Our Large Business Section can deal with your queries and help with finding the right tariff for your specific needs. If you have a large number of sites, over 50 for example, we have all the experience to give you the right information and guidance on obtaining the right energy advice. Again, simply use the telephone number given below.

Contact: Domestic
To speak to EDF’s customer services, call our helpline now on phone number: 0843-506-9241.
Opening Times:
Monday – Friday:
Gas and Electric enquiries for existing customers – 08:00 – 20:00.
National Gas emergency service – 24 hours.
Gas and Electric sales enquiries – 08:00 – 20:00.
Direct Debit (monthly or quarterly) set up – Automated 24-hour service.
Saturday:
Gas and Electric enquiries for existing customers – 08:00 – 14:00.
National Gas emergency service – 24 hours.
Gas and Electric sales enquiries – 08:00 – 18:00.
Direct Debit (monthly or quarterly) set up – Automated 24-hour service.

Contact: Business

We recognise that you will have different needs from our domestic customers and so our helplines are designed specifically for your requirements. We are ready to solve a query on your account, move onto a new product or tariff, allow you to submit a meter read and anything else that you require. Please use the following phone numbers:

Business customer services (Mon – Fri 8am – 6pm)

0800 096 2255
Business Movers (Mon – Fri 8am – 5pm)
0800 404 7413
Business meter reading (24hr)
0800 404 7421
Business sales (Mon – Fri, 8am – 5pm)
0800 015 9097
Calling from abroad – all enquiries (Mon – Fri 8am – 6pm)
+44 113 820 7118

When Things go Wrong
Like those in all big companies, the EDF contact number staff also have to deal with a huge number of people calling for straightforward administrative matters, such as moving house or adjusting direct debit details. In addition, there are always individuals who have general enquiries or need to make a complaint. Thankfully the EDF Energy customer service staff can quickly and easily manage both of these matters.

If things go wrong, we are committed to having one of the lowest levels of complaints of all major energy suppliers. Having said that, even in the best organisations, people will make mistakes and IT systems inevitably go wrong on occasions. When errors occur, we promise to put things right as quickly and as politely as possible.

We believe that happy customers are loyal customers so, if you have a concern, do be assured that it will be dealt with seriously and efficiently. We pride ourselves on our customer services and want you to experience that so that any difficulties or misunderstandings can be cleared up as quickly as possible.
If you do need to complain, it is very straight forward and we guarantee to listen carefully to your concerns. We will aim to resolve complaints by the end of the following working day. At times when our helpline is busy and when complaints are complex this may take longer, but we will inform you if this is likely to be the case. If you’re unhappy our handling of your concern, you can follow our complaints procedure which gives you the right, in the final analysis, to resolve matters independently by the Ombudsman.

For all the above reasonss, it is in our best interests (and yours) to solve the problems as quickly as possible. Your feedback helps us to make us a better company. If you show us that something that we are not getting right, we will do all we can to fix it.

Our Tafiffs
Energy tariffs can seem complicated to consumers so we have done everything we can to simplify every aspect of our service. We’ve made a real effort to make our tariffs easier to understand make it simpler for you to compare them with other suppliers and find the right one for your individual needs. We have also reviewed our letters to customers to make sure that they are clear and easy to understand. We are proud of the fact that the Plain English Society approve of our terms & conditions, as well as the information on the back of our bills. On top of that, our information is available in Braille, large print, audio format and also in different languages.
Finally
We believe that consumer confidence in the industry has taken a dip in the last few years. Here at EDF Energy, we are playing our part in rebuilding trust in the energy sector. We are open, honest and transparent in the way that we do business and reflect this in our performance targets which are based on three promises to you, our customers:
we give you fair value;
we provide better service; and
we make it all as simple as possible.

Why not give get in touch and call the EDF Contact Number? Call 0843 515 9436

Npower Customer Services Number 0843 515 9433

Whats the contact number for Npower?

If you need the Npower contact number you can call 0843 515 9433

Npower Contact Number, Address & Opening Times

If you need to speak with the customer services team within Npower you can use our Npower contact number simple call the number and your phone will ring then you will be connected with the customer services team in Npower, its that simple.

Npower Opening Times

Monday - Friday 9am - 8pm

Npower Address

PO Box 177. Houghton le Spring DH4 9AQ

Social Media

What To Expect Over The Next 5-6 weeks

1. Tell us you’re moving

Ring the British Gas Contact Number and let us know you’re moving - it needs to be no earlier than 4 days before you move.

2. Meter readings

​Send British Gas your meter reading the day you move to help ensure your final bill is accurate. If you dont not to worry we will simply estimate it based on you previous bill.

3. Tariff and payment details

If you have chosen to take us with you simply choose your tariff and how you would like to pay.

4. Confirmation

We will post you a confirmation letter within the next 7-10 days.

5. Old address bill

We’ll aim to send you your Final Bill within 7-10 working day after your move.

6. New address bill

If we are supplying your new house, your first bill will be issued after 30 days. Of course if you have queries or concerns before that please don’t hesitate to contact us.

Call EDF Energy Number – 0843 515 9436

EDF Energy Contact Number

Looking For the EDF Energy Contact Number For Customer Services 0843 515 9436

Calls to 0843 numbers cost 7p per minute plus your network charge from Bt landlines Mobiles may be considable more.

Emergency number

If customers smell gas or think they have a gas leak, after opening all windows and doors, they should call the 24 hour gas emergency services on 0800 111 999.

About EDF Energy

As they are more than committed to providing reasonable tariffs on their gas and electricity supplies, EDF Energy is one of the most notable and largest energy providers in the United kingdom, supplying around six million homes and businesses with gas or electricity. Being one of the largest energy providers in the United Kingdom, there are a number of different ways to contact the company and several different departments to get in touch with depending on the customer’s query and/ or question, making it as easy and convenient as possible for their customers to get straight through to the relevant department that they require and quickly without any fuss, so that the customer connects to the right department first time and gets their problem and/ or query dealt with as quickly as possible.

Relevant contact numbers for EDF Energy Customer Services and other information

General Enquiries for EDf

If prospective customers are not 100 per cent certain about making the switch to EDF Energy, they can call and speak to an adviser who will go through and explain each of the tariffs available, billing and accounts, and answer any preliminary questions a consumer might have.

For general enquires and information about different services provided, there are a number of different ways to contact EDF Energy.
Via chat service online- this enables customers and prospective customers to chat live with an EDF Energy adviser and discuss any issues, queries and complaints.

Via email- this requires the customer to fill out their contact details and the reason for their email and the company will in turn respond to their email.

Via telephone on 0843 515 9436.

Opening hours for this number are as follows:-

  • Monday 9:30-6pm,
  • Tuesday 9-6pm,
  • Wednesday 9-8pm,
  • Thursday to Saturday 9-6pm and Sunday 10:3-4:30pm.

Please note that there are different contact numbers devoted to different department(outlined in the next few sections).
Via written letter- the company’s address is as follows, Smallway, Congresbury, North Somerset BS49 5AA

Getting a quote and signing up to EDF Energy

For new home-buyers or those looking to switch to EDF Energy, contacting the big energy provider couldn’t have been made simpler. Firstly, by visiting the company online via www.myedfenergy.com, new and prospective customers can easily learn how to switch to or join EDF Energy by simply clicking on ‘Get a Quote.’ After doing this, customers can then go on to choose the tariff which best suits them and their individual needs, i.e. how much gas and electricity they use on a regular basis. If the customer needs help with signing up to EDF energy online, then they can always talk to someone via telephone, on the following phone number, 0800 056 5927. 0800 numbers are indeed free if calling from a UK landline but will accrue charges from a mobile phone. Customers will need to make sure that they have the relevant details available and ready to give to the adviser so that they can come up with, match or even beat the best quote.

New EDF customers- Tariff sales

Customers can discuss different tariffs, compare price rates and decide which tariff and package offers them the most for their money. All of this can be de done and easily accomplished through talking with an adviser who knows the best rates and tariffs for the customer.

The following number can be called for information on different tariffs, changing tariffs and tariff sales: 0800 096 4063 and the hours available for taking calls are Monday- Friday between 8am- 8pm, and on Saturday between 8am and 2pm.

If a fixed tariff is coming to an end and a customer wished to discuss this with customer services, then the relevant number to call is 0800 096 7355 on Monday to Friday between 8am and 8pm, or on a Saturday between 8am and 2pm.

EDF Energy on Social Media

For those customers who prefer to contact EDF customer services via social media, there is good news. The company has several social media accounts for their customers to acquire information and get their queries answered and dealt with both quickly and conveniently. Via social media, existing customers are able to give feedback on the service provided, help prospective customers come to a decision about either switching to or joining them as their new energy provider. Customer services can be found on Twitter and Facebook. Customers can tweet a question to @edfenergycs, i.e. customer support services on Monday to Friday between 8am and 8pm or find them on Facebook and either post a question on the company’s online wall, or like them and send a private message with a question or query again Monday to Friday between 8am and 8pm, and someone will reply as quickly as possible.

EDF Account Queries

For those existing customers who need either help or advice regarding their account, the first thing they can do is fill in a request online. This is done in a matter of five or six simple steps after logging on to their online account. Frequents questions or requests revolving around accounts are usually based on accessing previous meter readings and using them to compare to other energy provider tariffs, changing direct debit details or amount to be paid, submitting a new meter reading, prepaying a pay as you go amount or making the company aware of a change of address or other circumstances. While filling out an online form has been made as straightforward as possible by EDF Energy, some customers prefer to discuss their options and giver their personal details to a person on the other end of the phone. For those customers with queries regarding their account the fastest way to get directly through to a person in that relevant department is by calling 0800 056 7777 on Monday to Friday between 8am and 8pm or on Saturday between 8am and 2pm. For those wishing to set up their direct debit, whether on a quarterly or on a monthly basis, they can call EDF Energy on 0800 096 2260.

Looking to pay through the company’s automated service telephone service?

For customers wishing to pay their bills in the fastest way without needing to speak to an adviser, they can do so via calling EDF’s automated 24hr bill payment and meter readings service on 0800 096 2260.

Looking to set up a pre-payment via Pay As You Go?

By calling EDF Energy on 0800 015 1736, customers can easily set up a prepayment meter and pay their bills when it is most convenient for them.

EDF Energy debt helpline number

EDF Energy is both experienced and respectful when helping their customers to work out ways to pay their bills on time without overstretching their budget. Customers can talk to an EDF adviser for free on 0800 269 450, who will talk to them and help them find a way to pay that best suits them before they get into any (more) debt. For those needing and wanting a little more support, by contacting the Citizen’s Advice Bureau, they will get any information and guidance from an adviser for free. They can contact the Citizen’s Advice Bureau free on 0800 156 6666 from a landline and on 0300 330 0519 from a mobile phone. This enables the customer to get independent debt advice.

EDF Complaints Procedures

As with any other business or company, there can be ‘teething problems’ and issues which EDF Energy are more than happy to solve and improve. The business is committed to solving its customer’s problems both effectively and efficiently, not to mention as quickly as possible so that there isn’t a delayed process for the customer. The customer’s needs being met is the priority when a complaint is brought. There are several ways in which a customer can make a complaint whatever that complaint might be. Firstly, the customer can contact EDF by calling the Complaints Resolution Team free on 0800 051 1643 on Monday to Friday between 8am and 5pm. Secondly, they can email the Complaints Resolution Manager at complaintresolutionmanager@edfenergy.com or thirdly, they can write to the Complaints Resolution Manager at, Freepost EDF Energy- Complaints Resolution Manager. Via each of these ways, customers are able to air their grievance/ complaint directly and hopefully come to a resolution. Furthermore, if customers wish to air their complaint in a face-to-face manner, they can do so by visiting one of their business premises. While complaints are normally dealt with and solved within 5 working days, if the customer isn’t satisfied, then they should contact the Customer Service Director’s Executive to help resolve the complaint either by emailing CSDirector@edfenergy.com or writing to FREEPOST EDF ENERGY – CUSTOMER SERVICES DIRECTOR. In the unlikelihood that the customer is still unsatisfied with the way in which their complaint has been handled, they can contact the Citizen’s Advice Bureau, with offers both free and independent advice and can be contacted and kept informed every step of the way through the complaints procedure if the customer so wishes.

Priority Services Helpline

In addition to all of the above, EDF Energy is deeply committed to providing the best of services to all of its customers and prospective customers, without leaving anyone at a disadvantage. For those individuals with hearing impairments and difficulties, EDF Energy has set up a Text telephone service so that they can get their needs met and the queries answered as easily as any other customer. For those needing to use this service, the number is 0800 096 2929.

If customers feel that they have special requirements can opt to add their details to EDF Energy’s Priority Services Register- a list of customers who require special or extra care, for example, customers who are blind or visually impaired, elderly customers, customers who are chronically sick and customers with speech difficulties. By being on this register, EDF Energy aims to make every step easy and straightforward. To be placed on the Priority Services Register, all that needs to be done is to contact the Priority Services helpline free on 0800 269 450 or just simply fill out the form online and submit straight away.

In addition to this, EDF Energy knows that some people might not have access to either a landline to call or an internet connection to send an email. That’s why they’ve made it easier for them by having a separate number for them to call which works out cheaper than calling any of the other numbers from their mobile phone. This number is 0113 820 7117. Finally, if trying to contact EDF Energy from abroad, the number to call is +44 (0)1138 207117.

EDf Energy Emergency contact number

If customers smell gas or think they have a gas leak, after opening all windows and doors, they should call the 24 hour gas emergency services on 0800 111 999.

EDF Energy and businesses phone numbers

Small businesses- Getting a quote

Not solely used in a household, EDF Energy is also one of the front-running energy providers in both small and large businesses. If switching to EDF Energy, a business can get a quote automatically online after filling out a quick form with information such as postcode and gas consumption details, and then requesting a call- back with a quote, or get advice and find the best tariff for their business needs, call free on 0800 015 9097 on Monday to Friday between 8am and 5pm.

Business customer services number

For general enquiries, if a small business or company needs to contact EDF Energy to discuss their gas and electricity supplies, they can call free on 0800 096 2255 on Monday to Friday between 8am and 6pm. If calling from abroad, the number to call is +44 113 820 7118 on Monday to Friday 8am to 6pm.

Meter readings for businesses

When looking to obtain a meter reading for a small business, customers can call free on 0800 404 7421 and this number is 24 hours.

Large businesses

Large businesses which consist of 50+ sites can also benefit from EDF Energy supplies. Getting a quote is just as simple for a large business as it is for a household and a small business. All the company in question needs to do is either fill out the form online at www.edfenergy.com/large-business and request a call back, call free on 0800 328 0404 or email 3d@edfenergy.com to discuss which contract is the best one for the business.

Customer services

For general queries and questions regarding their EDF Energy plan, large businesses should call on 0845 366 3664.

Revenue Management

For help and advice regarding managing the business’ revenue and energy contract, the number to call is 0845 302 7337, or instead a quick email can be sent to I&CRevenueManagement@edfenergy.com.

Moving location

If a business is moving sites or location, EDF Energy can quickly and easily change over the gas and electricity supply to the new location, but if they aren’t given a decent amount of time, the business move can be held up. Making the move can be done quickly either by filling out and submitting EDF’s online moving location form, calling the Business Moves Team on 0845 301 3530, or sending a quick email to businessmoves@edfenergy.com. It is important to remember that EDF Energy needs to be contacted 28 days before the business move.

Complaints procedure & EDF Energy complaints number

If there are any problems, EDF Energy needs to be informed via their complaints procedure so that they can help solve the problem as quickly and as effectively as possible. There are four ways to get in touch with EDF Energy to fill out a complaint. Firstly, a complaint can be issued by calling the company’s highly trained Business Advisers on 0843 515 9435 to discuss the complaint. Secondly, by writing to B2B Complaint Investigation Team, EDF Energy, Gadeon House, Grenadier Road, Exeter, Business Park, EXETER, EX1 3UT. Thirdly, by emailing EDF at: B2BComplaintInvestigationTeam@edfenergy.com and finally by visiting their following business premises- EDF Energy, Gadeon House, Grenadier Road, Exeter Business Park, Exeter, EX1 3UT.

Looking For British Gas Contact Number – Call 0843 515 9431

Need Help Contacting British Gas?

We understand how hard it can be to find the right number for customer services so simply click the button below and you will be connected directly to British Gas its that simple

What will they be able to help me with if I call this British Gas Customer Services Number? - 0843 515 9431

British Gas are renowned leaders in the supply of gas and electricity. They also offer a vast range of high quality products and services which include: boilers and central heating, home electrics repair and insurance cover, plumbing and drains repair and insurance cover, home appliances insurance cover, landlord services, home insulation, solar panels, home insurance cover, and the high tech Hive Active Heating system which is designed to save you money.

The British Gas number is a different contact number for each section to ensure you get a rapid response. Here you will be guided through the extensive range of services British Gas offers, and be advised on gas and electricity tariff options and available discounts.

What are the opening hours for British Gas Customer Services?
MONDAY – FRIDAY: 8AM – 8PM SATURDAY: 8AM – 6PM

IS THERE A CHOICE OF GAS AND ELECTRICITY TARIFFS AVAILABLE?
There are two choices of tariff: fixed and variable. The fixed rate option allows you to keep the same charge rate for a specific period of time, and this makes budgeting more easy. The variable rate option is changeable according to the cost of energy at the time of usage. Pay as You Go customers are given the fixed price tariff. Both fixed and variable rate bills can be managed online.

What can I get help with when call the British Gas contact phone number?

  • DISCOUNTS FOR DUEL FUEL CUSTOMERS
  • NEW BOILER AND AM INTERESTED IN CENTRAL HEATING
  • REPAIRING EXISTING BOILERS
  • BILLING HELP & PAYMENTS
  • GIVE METER READINGS
  • MAKING A COMPLAINT
  • SPEAK WITH CUSTOMER SERVICES

BRITISH GAS  0843 515 9431