British Gas Customer Service

As the UK’s biggest energy supplier, British Gas serves around 12 million homes across the British Isles. As such, it goes without saying that the British Gas customer service department is extensive, allowing the energy giant to solve problems and respond to enquiries in a timely and effective manner. One clear benefit of choosing British Gas as your energy provider is definitely the quality of their customer service team. If you have a problem with your service, whether that be an issue with your billing or a broken boiler, you can be safe in the knowledge that you won’t have to wait too long for the solution.

Common reasons to call the British Gas customer service number

The most common reason to call British Gas customer services is for billing issues, such as inaccurate bills or problems with an estimate bill. Another key reason to call is for payment problems – if you feel that you are paying too much for your home’s energy, you should contact customer services as soon as possible with your personal details. Other reasons to contact the British Gas customer service number include meter faults, or complaints about the service provided by a British Gas employee.

How to contact British Gas customer services

By email

If you need the British Gas contact number, there are a number of ways to do so. One of the most common ways of contacting a customer service department is via email, and as around 73% of email queries receive a response within 24 hours, this is not a bad route to take. If you wish to contact British Gas customer service by email, you must submit an online enquiry.


You can also contact British Gas via a Freephone number. Whether you are calling in regards to your gas and electricity, your home services, or your business account, you are able to direct your customer service enquiry to a free to call number. This allows you to explain your problem to a team member without call charges hanging over your head – that’s one less thing to worry about. You can dial the British Gas customer service number on 0800 072 8632. Lines are open between Monday to Friday from 8am to 8pm, and on Saturdays from 8am to 6pm.

By post

If you’d prefer to contact customer service in writing, you can send a letter to the British Gas customer service department. Simply direct your mail to the following address:

Complaints Management Team
PO Box 226
S98 1PB

Social media

It is also possible to get in touch with British Gas via social media. Using social channels is a good way to air any grievances, as you share your issue in a public manner. However, it is advisable to take a more traditional route alongside any communication on social media, to guarantee that you receive a response. You can contact British Gas on Facebook and Twitter.

Complaints procedure

When you need to make a complaint to British Gas, your first port of call should be to use one of the methods listed above. When you are making your complaint, be sure to give as much detail as you possibly can, so that your problem can be solved in the most effective manner. British Gas aim to handle all their complaints rapidly, and the professional team generally resolves over two-thirds of issues on the first point of contact.

So if you have to contact British Gas customer services, fear not – you’re in safe hands.